The forwarder is not responsible for loss, damage, theft, or any problem with any shipment once it has been dropped off. As a reminder, shipping insurance remains optional and is not default. Should you not opt-in, you buy at your peril and accept the risk thereof.
Insurance services are provided by a 3rd-party insurer, or a combination of the carrier and a 3rd-party insurer (for deductible, shipment value, or other purposes), or the carrier alone (at the forwarder's discretion, based on several factors).
Independent insurance providers specializing in shipping protection
Carrier insurance supplemented by third-party providers for specific needs
Insurance provided directly by the shipping carrier at our discretion
The forwarder will initiate and assist with all insurance claims should the need arise.
There is no set time frame for the processing and payout of insurance claims, as it is up to the 3rd-party insurer and/or carrier to investigate and pay as they determine the appropriate outcome of the claim.
Approval or denial of the claim is solely the 3rd-party insurer and/or the carrier's decision. Your understanding and patience is appreciated throughout the entire process.
Personally I wouldn't hold my breath. Insurance claims can be a lengthy process with no guaranteed outcome.
If you have specific insurance needs or requests, it is the shopper's responsibility to ask the forwarder for an adjusted offer reflecting any changes in price this may cause prior to accepting an offer.
Adjustments may or may not be possible at a later time at the forwarder's discretion based on the carrier, coverage availability, types of item(s) being shipped, and other factors.
Different carriers have different insurance policies, limitations, and exclusions that may affect coverage options.
Certain items may have limited or no insurance coverage available depending on their nature and value.
Insurance availability and cost may vary based on the destination country and local regulations.
High-value items may have special requirements or limitations for insurance coverage.
Take a look at what I can offer.
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